How long will a customer wait for a Computer field service technician to arrive? Read more

How long will a customer wait for a computer field service technician before the appointment – and relationship – goes sour?

 

The length of time that a customer is prepared to wait, and how they feel about a company as a result of the service provided, depends on 3 factors.

The value the customer places on the appointment. For example, most customers will wait several hours to have their internet connection or TV fixed, but are less willing to wait for a smart meter installation that may result in a higher utility bill.

How well-informed they are kept about when the appointment will occur, as well as the ability to confirm, cancel, or reschedule that appointment.

Previous interactions with a field service company. For example, a customer’s tolerance for waiting is affected by whether a previous appointment was accomplished early, on time, late, or was canceled.

Repairing the field service technician’s reputation through mobility

So what can be done to improve the Computer field service technician’s reputation and improve customer experiences?

 

Measuring and predicting when an appointment will take place and making that information available to the customer are both extremely powerful in improving and growing customer satisfaction.

Advancements in smart devices, increased bandwidth, improvements in programming languages, and the advent of data-driven decisions have laid the foundations for today’s connected field service technician. Thanks to this revolution in cloud-based technology and mobility, the mobile employee can now be connected to a much broader scope of resources. These connections save time and costs as well as dramatically increase the number of first-time fixes.

 

More importantly, mobile employees are more connected to the customer. They have the ability to not only connect face-to-face, but through the technologies that encompass all types of media—from the traditional e-mail and text to the use of social networks. Below are the points of connection for today’s mobile employee, and the benefits that each connection provides

 

Improving schedules and job information

A connected field service employee has instant access to updated schedules and job information, including:

• Location of the job

• Promised and expected arrival time

• Customer information

• Required tools and inventory

• Expected job duration

• Location of the next job (and subsequent jobs)

The schedule should also indicate timing updates, including the impact of delays, reschedules, early completions, and cancellations. When users can connect through the schedule and see what’s happening in real-time, this allows visibility into when events will occur and what actions, if any, must be taken to keep the schedule on track. For example:

• Field supervisors can see how their teams are doing against their assigned work, or who has the capacity to help a colleague.

• Dispatchers can assign new jobs to mobile employees or reassign jobs in jeopardy.

• Computer Technicians can alert everyone in the service cycle if they have a problem or are falling behind schedule.

   

  Gathering and implementing post-appointment feedback

  Gathering customer feedback post-appointment is also critical in maintaining levels of satisfaction. Feedback should be collected immediately after the appointment to confirm that the service is working. If all is working as expected, this feedback can reduce return visits, which is a positive for both customer and computer repairs technician. And if the service is not working as expected, addressing the issue swiftly will help maintain trust.

  
  

  Author Nerdcore Computers

   

 

 

 

 

Computer Repairs - Managed IT Service - Quality Guaranteed

 

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Computer Won’t Turn On

Probably the most scary thing that can happen to your MAC or Windows computer is if it fails to turn on. You press the power button and nothing! No beeps, no clicks, no fan. The light on the monitor is on, but your computer is completely dead.

First of all, take a deep breath and don’t panic! If there’s one thing we’ve learned, panic doesn’t help!  At this stage all we know is that there is no power. Your documents, photos and music are probably safe, just not accessible at the moment. This computer problem shows that one of the hardware components have failed. Faulty Batteries, RAM sticks, hard drives, buttons, power supply, broken screen can all be causes of this issue. We’ll help figure out which one it is.

Broken Power Jack – DJ Power Jack

Got a loose power connection? Our laptop power jack replacement service will power you up again. We provide a fast, efficient, and cost-effective laptop power jack repair service. Prices are usually cheap for the replacement power jack. Depending on the brand, it can be replaced in just a few minutes.  Repairs are done in-house and not outsourced to a third-party supplier.

Our laptop power connector repair team works all over the Australia region. If you’re in need of assistance within Victoria, we’re the people you call. We’re here to get you connected again no matter were you are in Australia.

Noisy Computer

If you’ve got a noisy fan or if it’s not working at all, it’s time to get it replaced. PC Fans usually make a lot of noise when they are clogged or if the bearings/parts are starting to wear out. The same goes for laptop fans and notebook fans. Computer fans come in many shapes and sizes. PC fans are readily available and always in stock but laptop fans usually need to be ordered in overnight. The fan replacement is quick and easy to install and can be done in 20 to 60 minutes.

If your computer is overheating because of a failing fan you will usually find it shuts down and feels very hot underneath. The hotter it gets the shorter life span it usually as so the quicker you get the fan replaced the better off you will be. We can also install additional fans in PC towers to increase the airflow and keep your parts cool. It’s especially important to keep airflow high in gaming machines. Most gaming fans now come with customisable LED fans so you can bling your computer with a little light.

Computer Fails To Start

This can happen suddenly and without any warning signs. Sometimes your computer begins to load but after some time stops responding during start-up process. This problem can be caused by many factors. Windows updates, driver errors & electrical issues are common causes.

There are a few trouble shooting steps you can take first. Unplug the power and hold your finger on the power button for 10 to 15 seconds. Unplug all your peripherals and just leave the power/screen/mouse/keyboard in. Then try to start the computer again. This has been known to work on some occasions. If not, just give us a call and we’ll come and help!

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What if My Computer Freezes And Restarts?

It can be a few problems causing the computer to freeze and restart. First and most probable one is software problem (Window or Mac). Viruses, Trojans, rogues and other adware can cause system instability. When systems detects a problem it restarts to prevent future damage. These problems can be solved by cleaning unwanted programs and spyware, upgrading drivers or reinstalling operating system. Our computer engineers can test if it’s a software problem and repair your computer remotely.

Second and more serious problem is having a hardware problem. An overheating computer can be the culprit for computer freezing and restarting. Checking fans and airflow is highly recommended. We can clean, replace and add in more fans to help overheating.

When your machine starts to overheat it get’s unstable and sends a signal to restart. There are also more than just hardware faults that can cause computer freezes. Faulty power supply, graphic card, processor or even hard drive can cause this kind of problem. Our PC technicians will try to test your computer on site. Sometimes it requires more serious testing. For this we do collect and return fixed computer repair service. We will take your faulty desktop PC to our repair facility and return it in fully working condition. And this with no extra charge! It depends on problem and part needing replaced, but usually repairs take from a few hours to a few days.

What if My Computer Is Too Slow?

If your computer takes forever to start up, if it’s slow to shut down, if a program freezes or is slow to open, or if the computer shuts itself off, it’s probably time for a tune up. Sounds familiar? Computers become slow during the time. Corrupt old and redundant files quickly build up in the computer.

There are plenty of reasons why your computer is going slow. You may need to do windows updates, update device drivers, update your programs like java and adobe, clean and defragment your drives. More recently an error in windows 10 causes the disk to run at 100% and a DISM repair is required to fix it. You may also need to upgrade your RAM to help with multitasking. Nerdcore Computers can help pinpoint the issue remotely, and sometimes all the issues combined, and get your computer running back to speed.

You may also want to upgrade your computer to take advantage of new technology. An SSD (Solid state drive) upgrade can give you huge performance boosts. They are up to 20 times faster than a standard 2.5 inch laptop HD drive and up to 10 times faster than a 3.5 inch PC HD drive. You will usually see computers that use to start in 1 to 2 minutes will start in 6 to 12 seconds with an SSD upgrade. SSD’s are getting cheap and the upgrade process usually only takes 1 to 2 hours to do.

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Printer, Keyboard Or Mouse Doesn’t Work

Problem with your computer peripherals usually happen at the worst time. Your printer, mouse or keyboard was working fine, you turn your computer on today and boom – no printer, mouse or keyboard at all. In most cases this problem can be caused by driver issue. First of all try to connect your faulty hardware to another USB port. Sometimes this helps to repair minor faults.

In few cases problem can be with faulty hardware. If none of your peripherals connected through USB are not working, this is probable motherboard fault. If you have wi-fi printer and it is not working, this can caused by wrong drivers or wrong wi-fi router configuration.

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Whether it’s Server Support, Network Support, Desktop Support, Cad computer ntot working, Email Hosting or the latest trends in Cloud Computing, as your complete IT support service we’ve got it covered.

 

 

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We offer Managed IT Support Services for Businesses free of cost which include IT Equipment Inspection, Network Security, Anti-Virus Audit, Employee Productivity Audit, and a Physical Connection Audit.

 

 

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Move your email to Office 365 with the help of our staff and enjoy all of the benefits of truly mobile email for the office or on the road.

 

 

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Want your smartphone to work with your tablet, laptop and desktop computer? Configure devices to work together for maximum efficiency.

 

 

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Sometimes updating software can be trickier than expected! If you’ve run into problems, feel free to call our technicians. We are experienced with Windows and Mac OS upgrades.

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We can troubleshoot all kinds of issues, including Internet installation, NBN Setups, switching Internet Providers, Email Problems and more.

 

 

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For all kinds of network issues, including wireless routers, connecting to the Internet and performance problems, our specialist team can help.

 

 

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Site Survey

We come to your proposed location and look at the site where you want to have the medical practice running.

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Preparation

Preparation of Site Plan, as well as Hardware Management, Vendor Management, and Software Management Plans.

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We customize your hardware and install relevant software, before delivering everything to site and setting up the network.

 

 

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We provide Level 1 Help Desk support for clients, as well as ongoing hardware updates as needed.

 

 

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Our Apple Certified Technicians are able to provide assistance for your iMac, MacBook and other Apple hardware.

 

 

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Banking online? Is your computer secure? We can boost hardware and software security, for maximum peace of mind.

 

 

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Hardware or Software no longer working properly? Give us a call and we can have the issue resolved quickly.

 

 

Computer Virus Removal

We come to your premises and clean your computer as well as install Anti-Virus software to protect your machine.

 Data Recovery

Ever lost data on your computer? Our specialist technicians can diagnose and recover the data for you, but it depends on a number of factors.

 

 

Hardware Upgrades

Want to upgrade an old machine? We can setup a new system, migrate all your data and install printers and other peripherals.

 

 

Printer Setup

Bought that new printer, but not really sure how to hook it up? We can install and test it, then explain how to use it.

 

 

Windows PC Support

For new Windows installations and Windows upgrades, or reinstalling Windows in order to make your system run faster, our team can help.